Last updated: [25.09.2026]
This Warranty Policy explains the warranty-support process for products purchased from The Light Artillery.
- Warranty Coverage
Products may be covered by the warranty offered by Philips, Signify or the applicable manufacturer.
The warranty period and coverage vary by product, model and category. The applicable warranty may be stated on the product page, packaging, invoice, warranty card or manufacturer documentation.
Warranty period: 2 Years
- Proof of Purchase
The original purchase invoice is required for warranty support.
Customers should retain:
• Purchase invoice : YES
• Product packaging where reasonably possible
• Warranty card, if supplied: YES
• Model and serial-number information:YES
• Photographs or video showing the issue
- What May Be Covered
Subject to the manufacturer’s terms, warranty may cover manufacturing defects or product failure occurring during normal and intended use: Product With Defective
Warranty approval is determined after inspection by The Light Artillery, the manufacturer or an authorised service representative.
- What Is Generally Not Covered :
Subject to the manufacturer’s terms and applicable law, warranty may not cover:
• Incorrect or unauthorised installation
• Damage caused by unsuitable wiring or electrical connections
• Voltage fluctuation, surge, short circuit or electrical fault
• Physical damage after delivery
• Water, moisture, heat or environmental damage outside product specifications
• Misuse, negligence or improper maintenance
• Product alteration or unauthorised repair
• Normal wear and tear
• Cosmetic damage that does not affect operation
• Missing, removed or altered serial numbers
• Use outside the product’s specified application
• Damage caused by external accessories or incompatible equipment
- Installation Requirements
Lighting and electrical products should be installed by a qualified electrician or authorised technician.
Customers should follow the installation, safety and operating instructions supplied with the product.
Incorrect installation may damage the product and affect warranty eligibility.
- Warranty Claim Process
To request warranty assistance, contact us with:
• Customer name
• Order or invoice number
• Product name and model
• Date of purchase
• Description of the issue
• Clear photographs or video
• Product serial number, where applicable
Contact: +91 96636 99116
Email: support.philipslightingindia@signify.com
Phone: +91 96636 99116
WhatsApp: +91 96636 99116
- Inspection
The product may need to be inspected at one of our stores, by an authorised technician or by the manufacturer.
A warranty request is not approved until inspection and eligibility verification are complete.
Inspection or transportation charges: Actuals
- Warranty Resolution
Depending on the manufacturer’s policy, an approved claim may result in:
• Repair
• Replacement of the defective component
• Replacement of the product
• Another remedy approved by the manufacturer
Replacement products or parts may be new, equivalent or service-replacement units as permitted by the manufacturer.
- Processing Time
Estimated warranty-processing time: [24 to 48 Hrs].
Processing may take longer when manufacturer approval, spare parts or specialised inspection is required.
- Delivery and Collection
Transportation, pickup, reinstallation and electrician charges relating to warranty service are [Charged as Actual Cost ).
Warranty coverage of the product does not automatically include removal, installation or site-visit charges.
- Manufacturer Terms
Where the manufacturer’s warranty terms differ from this general policy, the manufacturer’s product-specific warranty conditions will apply, subject to applicable law.
- Consumer Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable Indian law.
- Contact Us
For warranty assistance:
The Light Artillery
Email: support.philipslightingindia@signify.com
Phone: +91 96636 99116
WhatsApp: +91 96636 99116
Business hours: Monday–Sunday, 10:00 AM–8:00 PM