Last updated: [25.09.2026]
The Light Artillery respects your privacy. This Privacy Policy explains what personal information we collect through thelightartillery.com, why we collect it, how it may be used and the choices available to you.
- Business Information
This website is operated by The Light Artillery, trading as The Light Artillery.
Registered address: [No.13, Pillar No.98, Park View Layout
Next to Motherhood Hospital, Sahakaranagar
Bengaluru-560092
]
GSTIN: [29BFFPR3006C2ZP]
Privacy contact: info@thelightartillery.com
- Information We Collect
Depending on how you use the website, we may collect:
• Name
• Phone number
• Email address
• Billing and delivery address
• Order and transaction details
• Product enquiries and customer-support messages
• Account login and profile information
• IP address, browser, device and website-usage information
• Payment status and transaction references received from our payment provider
We do not directly store complete debit-card, credit-card or banking credentials.
- How We Collect Information
Information may be collected when you:
• Create an account
• Place or attempt to place an order
• Submit an enquiry or contact form
• Contact us by phone, email or WhatsApp
• Request delivery, store pickup, return, refund or warranty support
• Browse or interact with the website
• Accept optional cookies or marketing communications
- How We Use Information
We may use personal information to:
• Process and fulfil orders
• Deliver products or arrange store pickup
• Communicate order and payment updates
• Respond to product enquiries
• Provide customer, return and warranty support
• Prevent fraud and protect website security
• Maintain invoices and legally required business records
• Improve website performance and customer experience
• Send promotional communication where permitted and consented to
- Consent and Withdrawal
Where processing is based on consent, you may withdraw that consent by contacting us at info@thelightartillery.com.
Withdrawal does not affect processing already completed lawfully and may not prevent us from retaining information required for completed orders, invoices, legal obligations or dispute resolution.
- Payments
Online payments are processed by Razerpay.
The payment provider may collect and process payment information according to its own privacy policy and security practices. The Light Artillery receives transaction status and reference information necessary to complete the order.
- Cookies and Analytics
The website may use necessary cookies for shopping-cart functions, checkout, account login, security and user preferences.
We currently use the following website technologies:
- WooCommerce Order Attribution (Sourcebuster): Used to understand how visitors arrive at our website and to attribute orders to traffic sources.
- CookieYes: Used to display the cookie consent banner, record consent preferences and allow visitors to manage those preferences.
- WordPress and Elementor: Used to provide and manage essential website functionality.
We currently do not use advertising or remarketing cookies. If analytics, advertising or remarketing services are introduced in the future, this Privacy Policy and our Cookie Policy will be updated, and consent will be obtained where required.
Optional analytics or advertising cookies should be activated only where appropriate consent has been obtained.
- Sharing of Information
We may share limited information with service providers when necessary, including:
• Payment processors
• Delivery and logistics providers
• Website hosting and technology providers
• Email and customer-support providers
• Analytics providers
• Accountants, auditors, legal advisers or government authorities where required
Service providers may use the information only for the services they perform or as permitted by applicable law.
We do not sell personal information.
- Data Retention
We retain information only for as long as reasonably necessary for order fulfilment, customer support, accounting, tax, warranty, fraud prevention, legal compliance and dispute resolution.
Final retention periods: [INSERT OR CONFIRM RETENTION PERIODS].
- Data Security
We use reasonable administrative and technical safeguards to protect personal information. However, no website, internet transmission or electronic-storage method can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and informing us of suspected unauthorised access.
- Your Rights
Subject to applicable law, you may request:
• Access to information held about you
• Correction or updating of inaccurate information
• Completion of incomplete information
• Erasure of information that is no longer required
• Withdrawal of consent where consent is the basis of processing
• Information about how your data is being processed
• Assistance with a privacy complaint
To make a request, email info@thelightartillery.com. We may need to verify your identity before processing the request.
- Marketing Communications
You may opt out of promotional emails or messages at any time using the unsubscribe option provided or by contacting us.
Transactional messages concerning orders, payments, delivery, returns or warranty claims may continue where necessary.
- Children’s Information
The website is intended for customers capable of entering into a valid purchase transaction. We do not knowingly collect children’s personal information without appropriate consent where required.
- External Links
The website may contain links to third-party websites such as payment providers, Google Maps, WhatsApp or manufacturer websites. Their privacy practices are governed by their own policies.
- Changes to This Policy
We may update this Privacy Policy when our services, technology providers or legal obligations change. The updated version will appear on this page with a revised date.
- Contact and Grievances
For privacy questions, correction requests, consent withdrawal or grievances, contact:
Privacy/Grievance Contact: Rajesh N A
Email: info@thelightartillery.com
Phone: 9663699116
Address: No.13, Pillar No.98, Park View Layout
Next to Motherhood Hospital, Sahakaranagar
Bengaluru-560092
Response timeline: 24 to 48 hours