Last updated: 25.09.2026

This Return and Refund Policy applies to eligible products purchased from thelightartillery.com or directly from The Light Artillery.

  1. Return Period

Eligible return requests must be submitted within 7 DAYS from the date of delivery.

Requests received after the approved period may not be accepted unless required under applicable law or covered by a manufacturer warranty.

  1. Eligible Return Reasons

A product may be eligible for return, replacement or refund when:

• The wrong product was delivered
• The product arrived physically damaged
• The product is defective on arrival
• Important parts or accessories are missing
• The delivered product materially differs from the confirmed order

Change-of-mind returns are [ALLOWED/NOT ALLOWED].

  1. Return Conditions

Unless the product was defective or damaged on arrival, it must generally be:

• Unused and uninstalled
• In its original condition
• Returned with the original packaging
• Accompanied by the invoice
• Returned with all accessories, manuals, warranty cards and labels

Products damaged through incorrect installation, misuse, alteration, voltage fluctuation, unsuitable wiring or customer handling may not qualify for return.

  1. Non-Returnable Products

Subject to applicable law, the following may not be eligible for return:

• Installed or used lighting products
• Products damaged after delivery
• Products without original packaging or accessories
• Customised, specially ordered or made-to-order products
• Clearance or final-sale products where clearly disclosed
• Products with tampered serial numbers or labels
• Items where return restrictions were disclosed before purchase

  1. Reporting Damage or Wrong Delivery

Damage, missing items or wrong delivery should be reported within [1day] after delivery.

Customers should provide:

• Order number
• Customer name and registered phone number
• Description of the problem
• Clear photographs or video of the product
• Photographs of the outer packaging and shipping label
• Invoice or proof of purchase

Do not install a damaged or incorrect product.

  1. Requesting a Return

Submit a return request through:

Email: info@thelightartillery.com

Phone: 91 96636 99116 

WhatsApp: 91 96636 99116 

Submitting a request does not automatically approve the return. Our team may inspect the product or request additional information.

  1. Return Pickup or Store Return

Approved products may be:

• Collected from the delivery address
• Returned to an approved store
• Sent through an authorised delivery partner

Return transportation cost will be paid by [ customer].

Do not send a product without receiving return instructions.

  1. Inspection and Approval

Returned products will be inspected after receipt. We will confirm whether the request qualifies for replacement, store credit or refund.

If the returned product does not meet the approved conditions, it may be returned to the customer and additional delivery charges may apply.

  1. Replacement

Approved replacements depend on product availability.

If the same product or variation is unavailable, we may offer:

• A suitable alternative
• Store credit
• A refund according to this policy

  1. Refunds

Approved refunds will be processed within 1 to 2 days .

Refunds will normally be issued through the original payment method unless another method is agreed or required.

Banks and payment providers may require additional time before the amount appears in the customer’s account.

Shipping, installation or other service charges are NON-REFUNDABLE  unless the return resulted from an error by The Light Artillery or applicable law requires otherwise.

  1. Order Cancellation

Orders may be cancelled until if payment not done.

Orders already dispatched, installed, customised or specially procured may not be eligible for cancellation.

Approved prepaid-order cancellations will be refunded according to the applicable processing timeline.

  1. Warranty Claims

Problems arising after the return period may be handled under the manufacturer’s warranty rather than as a return.

Customers should retain the original invoice for warranty support.

  1. Consumer Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable Indian law.

  1. Contact Us

For returns, refunds, replacements or cancellations:

The Light Artillery

Email: info@thelightartillery.com

Phone: 91 96636 99116 

WhatsApp: 91 96636 99116 

Address:No.13, Pillar No.98, Park View Layout

Next to Motherhood Hospital, Sahakaranagar

Bengaluru-560092